Refund & Return Policy | VIGORYS

Refund & Return Policy

Last Updated: January 26, 2026

At VIGORYS, we stand behind the quality of our products. If something isn't right with your order, we'll make it right.

Damaged, Defective, or Incorrect Items

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving your product.

Claims deemed an error on our part are covered at our expense and will be replaced or fully refunded.

How to Submit a Claim

Contact our support team at Support@vigorys.com
Include a photograph of the issue along with a brief explanation of the problem
We will review your claim and notify you of approval or rejection
If approved for replacement, a new order will ship within 3 business days
If approved for refund, credit will be applied to your original payment method within 5-7 business days

Lost Packages

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Please contact us with your order number and we will work with our shipping partners to locate your package or issue a replacement.

Refund & Replacement Exemptions

VIGORYS will not grant a refund, credit your account, or replace a product in the following circumstances:

Incorrect Address — If an insufficient or incorrect address is provided and the shipment is returned to our facility, you will be responsible for reshipment costs once we confirm an updated address.
Unclaimed Packages — Shipments that go unclaimed and are returned to our facility will require you to cover the cost of reshipment.
Buyer's Remorse — We do not offer refunds simply because you changed your mind. Please review your order carefully before completing your purchase. If you have questions about which products or protocols are right for you, contact us before ordering.
Customs Rejection (International) — If a package is returned due to customs rejection, we cannot issue a refund. It is the responsibility of the customer to understand import regulations for their country and pay any necessary customs fees.
Order Already in Fulfillment — If you wish to cancel an order that has already been prepared by our fulfillment team (even if not yet shipped), we will not be able to cancel or refund the order.
Undeliverable FedEx Shipments — If an order shipped via FedEx cannot be delivered due to recipient being unreachable (incorrect address, missing phone number), refusal to pay import duties, or any other recipient-related reason, the shipment may be abandoned or destroyed by the carrier. In such cases, we cannot offer a refund, reshipment, or replacement.

EU Customers: To exercise your right to cancel or return under the EU 14-day cooling-off period, you must accept delivery of the goods. Failure to accept delivery does not constitute a valid cancellation and may result in loss of your right to a refund.

Late or Missing Refunds

If you haven't received an approved refund yet:

First, check your bank or credit card statement again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank — there is often processing time before a refund appears
If you've done all of this and still haven't received your refund, please contact us at Support@vigorys.com

Subscriptions

You may cancel your subscription at any time from your account dashboard. Cancellations must be made at least 48 hours before your next scheduled order to avoid being charged. If your order has already been processed, it will ship as scheduled and the cancellation will apply to future orders.